Question Types | Definition | Examples |
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Reference | Ready Reference (Can be answered at the Public Services Desk) |
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Research and Specific Search (refer to librarians or refer to "Ask a Librarian" if reference desk is closed) The answers to specific search questions involve searching multiple sources for the answer and presenting a range of information. And answering research questions may involve trial-and-error and browsing techniques. The librarian needs to formulate a search strategy to select appropriate resources. These questions are often a variation of “What are the best sources of information for my needs?” |
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Directional | A directional question is an information contact that does NOT involve the knowledge, use, recommendation, interpretation, or instruction in the use of any information sources. |
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Technology | Technology questions are inquiries about use of technology to access information. They will include questions about the computer's and its peripherals' hardware and software, login to campus network, wifi, and etc. |
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